Refund Policy

You are entitled to a full refund in the following situations:

• Service not delivered. You completed payment but did not receive an analysis due to a technical error on our side.
• Duplicate payment. You were charged more than once for the same analysis.
• Wrong tier charged. You were charged for the full tier (Analysis + Appeal Letter) but received only the basic analysis, or vice versa.

Refund requests in these cases will be processed within 5 business days of us receiving your request. The refund will be returned to the original payment method and typically appears within 5–10 banking days depending on your card issuer.

• The analysis was delivered and accessed, and you are dissatisfied with the AI-generated content. As stated in our disclaimer, AI analysis does not guarantee any outcome, and the quality of the analysis depends in part on the documents you provide.
• You uploaded incorrect documents or documents unrelated to an Indian health insurance claim.
• You changed your mind after the analysis was delivered.

We understand this may feel strict for a digital service. If you have an unusual situation not covered above, please contact us and we will consider it on a case-by-case basis.

Use our refund request form or email us directly:

Online form: Submit a refund request →

Email: support@appealpilot.app

Include the following in your email:

• Your name and the email address used at checkout
• Your Stripe payment ID (starts with pi_ — found in your payment confirmation email from Stripe)
• A brief description of the issue

We will acknowledge your request within 48 hours and resolve it within 5 business days.

Nothing in this policy limits your rights under the Consumer Protection Act 2019. If you believe you have a valid complaint that we have not addressed, you may file a complaint with the relevant Consumer Disputes Redressal Commission. For disputes up to ₹50 lakh, the District Commission has jurisdiction.

If you initiate a chargeback with your bank before contacting us, we may be unable to process a direct refund. We encourage you to contact us first — disputes are resolved faster and with less friction through direct communication.